Return & Warranty Policy

At Luxmate, we strive to ensure that you are fully satisfied with your purchase. If you encounter any issues with your Lumo Pro, our return and warranty policy is here to assist you.

1. Warranty Period

The Lumo Pro comes with a 90-day warranty from the date of delivery. If for any reason you are not satisfied with your purchase within this period, you have the option to request a refund.

2. Refund Request

To request a refund:

• Email us at assistenza@luxmateco.com with your order number and reason for the return.
• Our Luxmate team will review your request and respond within 24 hours.

3. Returning Your Lumo Pro

Once your refund request is approved:

• You will be required to send your Lumo Pro back to our warehouse.
• Please note that return shipping costs will be the responsibility of the customer.
• We strongly recommend using a trackable shipping service to ensure your device reaches our warehouse safely.

4. Refund Process

• After we receive and inspect your returned Lumo Pro, we will process a refund for the full amount paid during the purchase.
• Refunds will be issued to your original payment method.

5. Important Usage Information

For the best results with your Lumo Pro, it is crucial to use the device consistently and correctly as instructed in the user manual provided. We highly recommend reading the manual carefully before using the device.

If you have any further questions or need assistance, please don't hesitate to contact us at assistenza@luxmateco.com.

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